Interesting people, places, conversations, experiences & insights brought to you by a guy, who took some time off from corporate enterprise sales to take an Uber sabbatical... and that sabbatical continues 4 years later! ...Please note: Unless a person of fame, I do change the names and all vital particulars that might identify the people I write about (for their privacy).
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TEACHING KINDNESS?

By
on
May 21, 2018

When an Indian man named Sandeep got in my car, he seemed perplexed.  He looked at my sign offering options for conversation and asked, “You offer life coaching and venting sessions?”
I responded, “Absolutely, so, what’s on your mind today?”
Sandeep is a C-level executive at a start-up company in Boston. Like most start-ups, his company is filled with young people—millennials, if you will.  Sandeep explained that he is trying to instill a sense of kindness into his young staff and it’s not taking hold.  He appeared frustrated! Kindness is part of his company’s mission statement, but I couldn’t get a sense of what his company was doing to foster this noble goal, besides just talking about it.  He asked, “How do you teach kindness?” 
My question back to Sandeep was, “Can you teach kindness?” I am not sure you can.
This reminds me of a young woman I know, Randi, who wanted to teach her friend Barb to be kinder by paying for an expensive meal with Barb’s credit card without her being aware of it. Kind of like a joke with a lesson. Hmm, something is wrong about this picture, right? First off, Barb happened to be a very kind & caring person, so Randi was in essence trying to teach Barb to not be cheap. I told Randi that you can’t teach kindness, as it has to come from the heart. When Barb finally figured out what happened, she was disappointed and the friendship struggled for a short time.
I mentioned this story to Sandeep as an example of not being able to teach kindness.   However, there are ways to expose people to being kinder simply by having them experience it.
I shared with Sandeep a couple of ways I would expose his young staffers to embrace kindness:
  1. 1    Hold a “Random Act of Kindness” Day every quarter, and afterward bring the company together to share their acts and how they made a difference and how the experience made them feel.
  2.      Have the company partner with a different non-profit every quarter; a number of the employees can volunteer and then be shared at the company “town hall” as well.
Sandeep seemed to appreciate the feedback and mentioned he would start to implement a plan later that week.
Kindness seems to be on many people’s minds these days.  I was really impressed that Sandeep wanted to make his employees embrace kindness. But can you teach kindness? Or is it better to expose people to it?  I find people learn best through experience.  So, when was the last time you offered a random act of kindness?
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Jim
Greater Boston, MA

Long story short: I started with Lyft (4) years ago as a sabbatical from enterprise B2B sales. I did not like Lyft for some of their policies and the way they ran their business so, I switched to Uber which I prefer for many reasons. I have found driving for Uber in Boston to be one of the most engaging gigs I have ever experienced.

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